eh2642's profile

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Thu, Aug 20, 2020 9:00 AM

why did my bill nearly double?

If my package is around $60 a month why was I charged $116 dollars? I just moved and transferred service to my new home. Does this have somehting to do with being double billed? 

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9 m ago


@eh2642 wrote:

If my package is around $60 a month why was I charged $116 dollars? I just moved and transferred service to my new home. Does this have somehting to do with being double billed? 


It's doubtful you're being "double billed".  Most likely you had a balance that was transferred and you're paying a prorated amount.  It should straighten out in a month.  Also, a couple of other things may have happened as well.  If you were in a contract and the contract expired then you're seeing every day pricing [check the account number; when you transferred service you received a new account number].  Or possibly, if you made changes to your service when you transferred you'll see the higher price.

 

Take your billing statements and compare them.

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