Why can't I change my plan online? How come I can't see current bundle offerings?
I want to downgrade my plan but when I go to the Change Plan menu it thinks for a bit and then redirects me to a page that says Sorry, Call an Agent. Is this because there are no current deals for current customers? You thank me for being loyal, but when I talk to the agent on the phone my $245 bill can only go as low as $220 if i still want to watch the news? That's taking away 120+ channels, reducing my internet speed from 1G to 300MB, and removing the phone. Does that make sense for twenty five bucks? Would I want to be loyal in the future?