gwehrman's profile
gwehrman
1st Kudo
1st Best Answer
1st Reply

New Poster

 • 

3 Messages

Wed, Nov 25, 2020 8:00 PM

Unable to open May and older online statements

I am unable to open my online statement for May 22 and earlier.  Is this a temporary or permanent problem?

Responses

Accepted Solution

gwehrman

New Poster

 • 

3 Messages

6 m ago

Today I am able to access my older statments.  Apparently I encountered a temporary problem that is now resolved.

gwehrman

New Poster

 • 

3 Messages

6 m ago

Here is the contents of the message I receive when trying to open my May statement.

 

{"message"=>"Cannot retrieve Bill Document for account", "code"=>"SH500.115.16", "retriable"=>false, "cspSource"=>false, "requestId"=>"de3e4f9e-a232-3f45-3219-59f1c7b36ec8"

New to the Community?

Start Here