PL2021's profile

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1 Message

Thu, Feb 18, 2021 4:00 PM

there were some errors in my bills. But no-one help to fix them.

hi, there were some errors in my bills. I was charged with a wrong service item, LMTD Basic HD. I contacted your agent several times. EACH TIME, they told me they will give me a credit to refund the wrong charge and cancel the fee from next month. Each time, they told me that this will be the last time that happened on my bill. But I didn't receive the credit/refund and I was still charged by the wrong bill item for several months. Please help to fix it. Thank you.



Official Employee


81 Messages

3 m ago

Hi, @PL2021! I know how important it is to have the bill corrected. You've reached the right team. Please send us a private message so we can assist with this. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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