nguyenb135's profile

New Poster


1 Message

Sat, Feb 20, 2021 11:00 AM

Texas service Winter storm Uri outage credit.

Hello, I lost internet service from 2/15 to 2/17. How can I get credit?


Thank you!





Official Employee


275 Messages

3 m ago

Hello, @nguyenb135 I an sorry to hear you were impacted by this crazy winter storm. I hope you and your loved ones stayed safe!


We are not issuing credits due to the power interruption at this time. 


For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps).
Please send us a message if you would like to explore this option.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here