dlawalker2000's profile

New Poster

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1 Message

Mon, Feb 22, 2021 11:00 AM

Texas power outage credit

We were without power, therefore without Xfinity internet service, from Monday, February 15 - Thursday, February 18.  Is there a possibility of a billing credit for the inability to use the service?  Thank you!

Responses

ComcastKatieMS

Official Employee

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125 Messages

3 m ago

Hello @dlawalker2000! You are asking a great question, and we thank you for taking the time to make a post for this request! Since power outages are outside of our control, we are not currently providing credits for any downtime. However, if your power had been restored and you were still without Comcast services we can take a look into this for you. Can you please send me a private message with your first and last name to get this process started? To send us a private message, please click on my name , then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

3 m ago

Thank you for your response, @ComcastKatieMS , but when I click on your name it goes to a page that shows your post and there is no link to send a private message. Has the page layout changed? What is the current process?

Official Employee

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170 Messages

3 m ago

Thank you so much for that information, RexHiebert! I would recommend clearing your cache and cookies in your web browser setting and attempting to send that Private Message again! Let me know if you still have issues as we are here to help! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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