SCar12's profile

Regular Visitor


1 Message

Mon, Feb 22, 2021 9:00 AM

Service Outage Credit Request (Houston)

My family's internet service was down for 3.5 days. I'd like to be credited for the outage.


I have seen that the typical response to this type of request is to privately message a ComcastEmployee forum account to start the process, but I was unable to find a PM button on any employee's home page. I'm not sure if this is because users are only able to PM employees that have responded to their post, or maybe it's because my forum account is new. 


Thank you for your time.



Official Employee


220 Messages

3 m ago

Hello, @SCar12! Thank you so much for reaching out to Comcast today over our Community Forums! 

We would be more than happy to review your account, to see what options may be available for a service credit due to our service interruption. You have come to the right place. To get started, please send us a Private Message with your first and last name. 


To send a private message, please ensure you are signed into your Xfinity account. Then click my name "ComcastMartinR" and you should see "Send a Message" in blue on the right side.


Thank you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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