ckaye99's profile

New Poster


1 Message

Mon, Feb 22, 2021 4:00 PM

Service credit for winter storm

Our service was out from 2/13 - 2/19 from an ice storm, and I would like a service credit for the down time. I don't see any link to private message anyone even though I'm signed in.



Official Employee


220 Messages

3 m ago

Hello, @ckaye99! Thank you for reaching out to Comcast today over our Community Forums! We would be more than happy to review your account. To get started, you will need to send over a Private Message with your first and last name. 


To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side.


If you don't see the blue button on my profile, you might try logging out, and back into your account. Also, clearing your cache, and cookies in your web browser may help. 


Thank you! 

I am an Official Comcast Employee.
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