marprado48's profile

New Poster


1 Message

Thu, Sep 10, 2020 3:00 PM

Service Change

I am trying to change my service or to cancel it. I did chat with some agent two days ago and I was told that we could only change a service by phone. I am calling and the machine does not allow me to talk to a person, and it says to go online. The closest office to my place (around 4 miles) was closed. I do not know how to proceed. If I do not get this resolved this week, I will fill a complain with the FFC.


Official Employee


6.7K Messages

9 m ago

Hi marprado48

I can assist with helping you change your services. I have received and responded to your private message. Let's continue to discuss your account privately. 


Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines

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