I am trying to change my service or to cancel it. I did chat with some agent two days ago and I was told that we could only change a service by phone. I am calling and the machine does not allow me to talk to a person, and it says to go online. The closest office to my place (around 4 miles) was closed. I do not know how to proceed. If I do not get this resolved this week, I will fill a complain with the FFC.