bevdesj13's profile

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Mon, Jan 4, 2021 5:00 PM

Re: Shop/upgrade

How do you get shop/upgrade for HBO max?



Official Employee


6.1K Messages

4 m ago

Welcome to the Xfinity Forum, and thank you for posting your question! To access the HBO Max on Flex or X1, you’ll need:

  • A compatible streaming device with Xfinity Flex service or a compatible X1 TV Box (RNG150 and Pace XG1v1 aren’t compatible) with Xfinity TV service.
  • Xfinity Internet service (any level)

To find HBO Max in the X1 and Flex Apps menus, you can:

  • Press the xfinity button on your remote.
  • Select Apps.
  • Go to HBO Max.

You’ll also see HBO Max TV shows and movies in your search results if you’re browsing on Flex or X1 or using the Voice Remote to say "HBO Max."


Primary Xfinity users can sign into the HBO Max website and app using their Xfinity ID and password on any supported device. Secondary Xfinity users will need to use the HBO Max account and password created and provided by the Primary user. Learn more about creating an HBO Max account. Please let us know if you have any other questions we can help you with. 

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