In the last 2 weeks my internet, and less frequently my TV, has been out equally as much as they have worked. I just checked and I am not eligible for a credit but I should be. Just this month alone, here are some of the dates it was down 3/10, 3/12, 3/13, 3/15, 3/18. And not just blips in service, it is down for hours. I am not very happy about the bill I will be paying that has also gone up due to increases in your fees. I pay for a service and am not seeming to be getting what I pay for.