U

Visitor

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2 Messages

Thu, Mar 18, 2021 11:29 PM

Outages

In the last 2 weeks my internet, and less frequently my TV, has been out equally as much as they have worked. I just checked and I am not eligible for a credit but I should be.  Just this month alone, here are some of the dates it was down 3/10, 3/12, 3/13, 3/15, 3/18. And not just blips in service, it is down for hours. I am not very happy about the bill I will be paying that has also gone up due to increases in your fees. I pay for a service and am not seeming to be getting what I pay for.

Responses

Official Employee

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162 Messages

3 m ago

Hello @user_2294f3, I do appreciate you taking the time to create this post to let us know about the service interruptions you are experiencing. We want our customers to always have the best connection available, and would love the chance to both look into why services are going offline as well as look to see if you would be eligible for any credits to cover your downtime. Can you please send Xfinity Support a private message with your first and last name using our chat (peer to peer) service by clicking on the chat icon in the top right corner of the page? Once you hit that chat icon, you'll be able to initiate a new chat with us so we can continue helping out there. We look forward to meeting you there!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

3 m ago

Thanks for the reply Katie. I will have to try later because that chat page does not want to seem to load for me.

Official Employee

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111 Messages

Oh no! On the page that comes up, do you see an icon that looks like a pen and pad? To activate the "To" box, click on that pen and pad icon first, and then you can search for "Xfinity Support" to send us a private message. We've just recently revamped our Forums page, so we're all still learning together! One of the great things about our Digital Care platform is that we're here 24/7, so you can always come back when it's convenient for you, and we'll be here to help. :)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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1 Message

2 m ago

I’m tired of the constant intermittent wi-fi outages.   I just spent almost an hour on the Xfinity chat forum.   The person wanted to access my devices to see if they were the problem.   No way am I allowing an unknown person access to my phones or tablets.   Scheduled a service appointment for Tuesday, April 13, 2021. 

Visitor

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2 Messages

2 m ago

Dear XFinity- 

I have my overpriced bills paid monthly on time. Can you  provide service as well as I pay my bills and as worthy of the prices you charge? The ongoing issues in our neighborhood are not only ridiculous but your response is unacceptable. ENOUGH is enough. Either you fix the problem once and for all or you provide credit for ongoing interruptions. 

Official Employee

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211 Messages

@user_870736

 

We never expect our customers to pay for services they could not use. If you are experiencing service issues, we will be happy to troubleshoot with you. If you do require assistance, please initiate a chat. To start a chat, click the text box icon in the top right of the page, and search for Xfinity Support if needed. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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