danielle168's profile

Regular Visitor

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7 Messages

Mon, Oct 12, 2020 7:00 PM

Old account not lost current service

I have just fixed my account when they found an old balance from 2018 ends in 7160. No way I can pay all that and they have no notice. Currently no service again in the midst of a pandemic and my kids e learning. What’s going on with Xfinity? You spring this on me now? It’s been over a year!!

Responses

CCTeds

Official Employee

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18.9K Messages

8 m ago

@danielle168  

 

Apologies for the issue and the experience. Due to the amount of the past due balance and the age of the debt, I have asked a few colleagues to review the accounts and reach out to you directly regarding some possible options. 

 

Someone on our team will be in contact with you via phone or e-mail soon. Thanks for your patience. 

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