Doublek1229's profile

Contributor

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44 Messages

Fri, Apr 9, 2021 3:05 PM

New promotional deal, or time to finally cancel?

Hi All,

I have been a Comcast customer for many years (13+).  I have never paid a bill late.

I was sold a "24 month promotional deal" approximately 22.5 months ago.  The deal was seemingly reasonable at the time.  $150 a month, all fees included - for television, high speed internet and phone.  Literally 2 months into the term, they added another $13 in fees.  1+ years into the term, they added another $13 in fees.  My bill is now over $175.00 a month, even though the agreed to term was $150 a month.

Yes, the fine print of their 100 page contract states they can essentially raise taxes/fees anytime they feel like it.  Don't like it - pay their early cancellation fee.

I spoke to a Comcast representative who offered me another "24 month promotional deal" (sound familiar) for $160 a month.  (Claim this is the best possible deal they can offer me).  Knowing what I already know - The price will quickly go up to $180-190 a month - and I will be locked in regardless.

Unless a Comcast representative can offer me a true deal - with a true rate reduction - I am finally going to inquire with, and likely switch to a competitor.  

Responses

Official Employee

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257 Messages

2 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the frustration at certain fees increasing. I would be more than happy to review your account with you and see what options we have to lower the bill, however equipment and estimated taxes and fees are always subject to change.


Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

Contributor

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44 Messages

2 m ago

Can you please explain how I reply to you in a private message?

Contributor

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44 Messages

2 m ago

It says "ComcastBillie" doesn't exist as a username 

Official Employee

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257 Messages

I'm truly sorry for any confusion!

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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