IC11's profile

New Poster

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1 Message

Fri, Jan 22, 2021 2:00 PM

Need to speak with someone and can't get a live person:-(

When/why did comcast remove the option to speak with a real person?

I need to speak with someone about the increase on my bill and can't get through.

Very very frustrated!!!

Responses

Frequent Visitor

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19 Messages

5 m ago

Very poor customer service.when you do finally get to to to a real person , they do notspeake fluent English and your back to square one

Official Employee

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375 Messages

5 m ago

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message (find out how to do so with this link https://comca.st/3tojT6Z)
with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/39OUHOW;

Regular Visitor

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4 Messages

5 m ago

When you call simply don’t choose an option after giving your address or identifying data needed for help. After the 3rd l “l didnt’ get that” you’ll, hopefully be transferred to a live agent. The bots are useless, waste your time and feed any growing consternation over your problem making it harder to politely discuss your problem once you reach someone after hours of deadends. These brick walls (ie bots and fictional call backs,) which seem, but let’s hope aren’t, intentionally placed to encourage clients to forget their problem and give in, do nothing to foster good will with management and policy. They are anything BUT customer friendly, focused rather on the bottom line for X.

New Poster

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1 Message

5 m ago

You are not alone . I have been doing online chat and I keep asking for live person and an agent comes on . Except with getting to bottom of having my billing inquiry answered it is eternity waiting for my answer . I do not have much luck over the phone talking to a rep either . I keep saying I would cut my cable and get rid of xfinity .

Regular Visitor

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4 Messages

5 m ago

Let’s do just that! Come Monday l will have another service.

Visitor

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1 Message

2 m ago

I attempted to get xfinity internet and had to pay $50.00.  Then I was told that I had to pay $100.00 to get the equipment.  There was no lines in the home to hook up the equipment.  Returned the equipment and was told I would get a full refund.  Received a bill saying I was owed $40.00 from the $150.00 I paid.  ????????????????????  For What?  Three months later no $150.00, No $40.00. (edited for language)  Can't get a person on the phone.  The store keeps saying the company is closed.  Who can we complain too.  This is too much.  I feel like I have been robbed.

(edited)

Official Employee

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119 Messages

This certainly sounds like an awful experience, @user_e5356a. I am sorry you had to go through this. We really appeared to have dropped the ball for you. I would be happy to help. You have reached the right team of experts to make this right. Can you send me a private message with your full name, name of account holder (if different), and service address? To send a private message click the chat icon in the right corner. When prompted select our shared handle "Xfinity Support". I look forward to hearing from you!  

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