Mon, Feb 22, 2021 11:00 AM
I'd like to request a credit for service outages last week. I did not have internet for 6 days (02/14 - 02/19). Thank you.
3 m ago
Hey there, WChang, thanks for reaching out through Xfinity Forums regarding your service interruption and seeing about getting a credit. I see you are a new poster on the platform! Welcome to the community and we really appreciate you joining the discussion! I apologize for the service interruption as I know how important it is to have active services these days with everyone working and schooling at home! We would be happy to take a look at the details on your account to see about a credit for the downtime. Can you please send us a Private Message and provide your full name and full address so we can pull up your account?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
I was without internet service in the Houston area due to the storms and have seem postings about getting a credit. Each reply I've looked at asks the person to send a private message, however, when I click on a Comcast employees name there is no "send message" button as indicated.
We were without service from Feb 15 - Feb 18. Could you please assist with this?