Houstonduke's profile

New Poster


1 Message

Sat, Feb 20, 2021 6:00 AM

How do I request credit?

Hello - How do i request credit for outage drom 2/15-2/17?

Thanks. Appreciate the help



Official Employee


46 Messages

3 m ago

Good morning, @Houstonduke, and thank you for bringing your request to us through our Forums page! I understand that you've been experiencing some continuous interruptions in your service, and being a single parent of two toddlers, now working, and educating from home, I can imagine the amount of stress this could add to a household. Rest assured; you're with a pro, and I will be more than happy to help!


My name is Tyler, and our Digital Care Team of corporate experts are here, every step of the way! Before we begin, can you please send me a PM, including your full name, and your full street address? You can do so by clicking on my username, and this should allow you to select "Send a Message". Thanks in advance, and I look forward to speaking with you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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