WKeats's profile

New Poster


1 Message

Sat, Feb 20, 2021 3:00 PM

Credit to bill due to outage

All of bundle out from Monday
15th to Wednesday 17th then 5pm to 3am Thursday.



Official Employee


89 Messages

3 m ago

Hi there, @WKeats, thank you for taking the time to reach out to us through our Xfinity Forums. I am sorry to hear of the service interruption you had experience this past week. I understand how important it is to have a reliable connection! 


To check if the account is eligible for a credit, please send a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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