txjenniferx's profile

New Poster


1 Message

Fri, Feb 19, 2021 5:00 PM

Credit for outage in Texas

Hi there! I am in Texas and Xfinity had a service outage that lasted three days, Feb. 15-17. When applying for the credit I only was able to note one day but would like to work you all to get credit for the other two days. What's the best way to go about that?



Official Employee


268 Messages

3 m ago

Hello, @txjenniferx Thank you for reaching out to us regarding your credit. I hope you and your loved ones are staying safe.


Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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