Alex_12's profile

Regular Visitor


4 Messages

Fri, Feb 19, 2021 10:00 PM

Credit for Outage in Houston Freeze Power Outage

I lost power for 3 days in Houston and had no cable or internet service. How can I request credit for that period? Thanks



Official Employee


89 Messages

3 m ago

Hello, @Alex_12, thank you for taking the time to reach out to us. I hope you and your loved ones are doing well and staying safe! I understand how important it is to have a reliable connection and I am sorry to hear you were unable to experience that reliability while your power services were interrupted. Please rest assured, you have reached the right place. My team and I can review the account and your credit request. Please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
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New Poster


1 Message

2 m ago


i lost power and was without cable and internet during freeze, how do i get credit for these days


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