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Visitor

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2 Messages

Fri, Mar 26, 2021 3:50 AM

Cancelled cable package on 2/19, received confirmation email, but still being charged for March services

I called Xfinity customer service  and the agent advised me to pay the full bill and it would later be refunded (which seems highly inappropriate). I then chatted with an Xfinity agent who assured me that the balance would be adjusted, that I need only pay for current active services which I did, but now my account shows past due.  Technology exists which terminated my cable access instantly on 2/19, but my account cannot be updated to reflect the amount I truly owe for services I am actually receiving in 30+ days?  I will not pay for services I am not receiving and await to be refunded money I didn't owe to begin with. I need help getting this resolved as quickly as possible or at least assurance I will not be charged late fees or lose internet service of which I still have through Xfinity.  Can someone please help me get this resolved?  Thank you.    

Responses

Accepted Solution

Official Employee

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89 Messages

2 m ago

Hello, @user_c6fc9c, thank you for taking the time to post on our Xfinity Forums page. I am sorry to hear of the billing trouble you have been experiencing since cancelling your cable services! Please rest assured, you have reached the right team! We can review the account and assist with clearing up any billing confusion as well as do what we can to make ensure the billing is correct. To keep your private information safe, please send us a private message with your full name and service address.

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Visitor

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2 Messages

1 m ago

Thank you for your reply.  Shortly after I posted this message, my account was corrected.  Not sure why it took so long, but it apperas to be good to go.  Appreciate your getting back to me and offering to help!

Official Employee

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2.9K Messages

You are welcome! We are glad to hear the account was able to get corrected! If you need assistance in the future, please don't hesitate to reach out to us as we are here for you 24/7!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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