Wed, Jan 20, 2021 1:00 PM
Your information states that we will receive advance notice before this fee increases. We did not but the fee went up approximately $5.
3 m ago
4 m ago
@marybeth44 Thanks for taking the time to reach out to us regarding your billing concerns. I am terribly sorry for the delay in our response and appreciate your time, patience and understanding. Equipment charges, installation, taxes and fees, including regulatory recovery fees, the Broadcast TV Fee, the Regional Sports Network Fee, and other applicable charges are subject to change and could change the amount you pay during and after your promotional period. The costs we pay to broadcast stations and regional sports networks to deliver their programming to you continues to increase significantly. We base the Broadcast TV and Regional Sports Network Fees on the increasing costs of paying for and obtaining this programming for our customers. We believe showing this detail in bills makes it easier to see what you’re paying for, and lets us be more transparent about increases in your bill. You would have received notifications on your billing statements regarding this increase. Please let me know if you have any further questions or concerns I would be happy to assist in any way that I can.