Hertel319's profile

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1 Message

Sat, Jan 23, 2021 9:00 AM


Why am I being charged for Internet/Voice Equipment Rental?



Gold Problem Solver


22.3K Messages

4 m ago

@Hertel319 wrote: Why am I being charged for Internet/Voice Equipment Rental?

That description usually refers to the rental fee for a Comcast modem, eMTA, or combo modem/router/eMTA gateway device.


Official Employee


345 Messages

3 m ago

@Hertel319, thanks for taking the time to reach out to us regarding your rental fees. I am very sorry for the delay in our response and I truly appreciate your time and patience. I know how frustrating any billing concern can be and I know that we are all trying to keep our costs low with everything going on around us currently. I would love to look further into the fees. Can you please reach out through private message (find out how to do so with this link https://comca.st/3oOSK9K) with your first and last name, name on the account if different and service address? 

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