Billybucaroo's profile

New Poster

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1 Message

Sun, Aug 2, 2020 5:00 AM

Billing & mailing

Wrong address on file for receiving mail or phones. How can I chance my mailing address on file?

Responses

BruceW

Gold Problem Solver

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22.4K Messages

10 m ago

Please see https://www.xfinity.com/support/articles/updating-your-mailing-address. You can't change this yourself, you need to have a Comcast rep make the change for you. If an Employee doesn't reply to your message here you'll have to contact a phone rep at the number on your bill or 1-800-Comcast, or a chat rep (see https://www.xfinity.com/support/contact-us). To visit a Service Center or Xfinity Store first check hours and locations at https://www.xfinity.com/support/service-center-locations.

New Poster

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1 Message

10 m ago

The customer's inability to make this change/update to their account should be clearly indicated on the website.  Being directed to links that don't do what they suggest (i.e. 'update your billing address') is annoying, time-consuming and aggravating. 

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