Probsd00's profile

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Sat, Feb 13, 2021 8:00 PM

Automated payments configured for few months and suddenly I receive a notice of late payment

I have had automated payments configured for months, without any issues, but I just received an email stating my payment is late, you changed me a $10.00 late fee and are threatening to shut off my service tonight...hmm but of coiurce there is no one in your billing department for me to contact so you guys can fix YOUR ERROR!!


Come on xfinity, what are you trying to do?


Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast stated; "As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you. If you have a question or a concern about your service, we have numerous ways you can reach us. Please choose one that's convenient for you and connect with our team."


I find this to be completely untrue!!



Official Employee


152 Messages

3 m ago

Greetings, @Probsd00! Thank you for taking a moment out of your busy day to post about this on our forums. I'm sorry to hear there was an issue with your automatic payments, but you have definitely come to the right place for assistance. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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